Question 1

Hvem kan gi gavekort med Glede?

Accepted Answer

All Norwegian companies can use Glede Create a free account, add recipients, and send gift cards in minutes. No appointment, setup, or training required.

Question 2

Hva koster det å bruke Glede?

Accepted Answer

It's free to create an account. You pay a 3% service fee per gift card (minimum 25 NOK). No monthly fees, no commitment period, no hidden fees. You only invest when you actually spread glede .

Question 3

Hvordan er det å få gavekortet?

Accepted Answer

The recipient will receive an SMS or email with a personal greeting and a link. From there, they can add the gift card directly to their Apple Wallet or Google Wallet and use it immediately — in-store and online.

Question 4

Kan jeg gi gavekortet fysisk?

Accepted Answer

Yes! You can print the gift card as a nice card and hand it over in person. The recipient scans the QR code to activate it digitally. Perfect for Christmas parties, kick-offs or personal gifts.

Question 5

Hvordan sender jeg en gave med Glede?

Accepted Answer

Log in, select the amount, add recipients (individually or via Excel upload) and hit send. The entire process takes under two minutes. You can also add a personal greeting and choose a delivery time.

Question 6

Hvilke land kan jeg sende Glede til?

Accepted Answer

You can send Glede -gift cards for recipients in Norway and abroad. The gift card works everywhere Mastercard is accepted — in over 50 million stores worldwide.

Question 7

Kan jeg betale med faktura?

Accepted Answer

Yes. Companies can choose to pay by invoice. You receive one consolidated invoice per month, which makes accounting easy. No outlays, no hunting for receipts.

Question 8

Kan jeg se om gavene jeg sender faktisk brukes?

Accepted Answer

Yes! In the dashboard you can see the status of all gift cards — who has opened, activated and used their gift. You get a full overview without bothering the recipients.

Question 9

Jeg har sendt til feil e-post/telefonnummer. Hva gjør jeg?

Accepted Answer

No stress. Contact us at support@ glede .app or via chat, we will cancel the gift card and resend it to the correct recipient. We will fix it quickly.

Question 10

Hvordan tjener Glede penger?

Accepted Answer

We charge a 3% service fee per gift card. No hidden costs, no monthly fees, no commitment period. That's the whole model — simple and transparent.

Question 11

Hva skjer med gavekort jeg har gitt dersom Glede går konkurs?

Accepted Answer

The gift card funds are held in separate client accounts and are protected. The money belongs to the recipients and is not part of Glede's operating assets.

Question 12

Hvor kan gavekortet brukes?

Accepted Answer

The gift card works anywhere Mastercard is accepted — in over 50 million stores and online stores worldwide. Use it at the grocery store, at the café, at the clothing store or online. You decide.

Question 13

Fungerer det for både iPhone og Android?

Accepted Answer

Yes! The gift card is placed in Apple Wallet (iPhone) or Google Wallet (Android). You can also use the card number directly for online shopping.

Question 14

Jeg klarer ikke å bruke gavekortet. Hva gjør jeg?

Accepted Answer

Contact us at support@ glede .app or via chat in the app. We'll help you quickly — it's usually a simple fix. Also check that you've added the card to Apple/Google Wallet and that the store accepts Mastercard.

Question 15

Jeg finner ikke gavekortet i Glede-appen. Hva gjør jeg?

Accepted Answer

Make sure you're logged in with the same phone number or email address that the gift was sent to. Still can't find it? Contact us and we'll help you right away.

Question 16

Hvordan betaler jeg på nett?

Accepted Answer

Use the card number, expiration date, and CVC from your gift card — just like a regular bank card. You can find the details in Glede app or in Apple/Google Wallet.

Question 17

Hvordan kan jeg se saldo på gavekortet?

Accepted Answer

Open Glede app or log in to glede .app. There you will see your remaining balance, transaction history and expiration date.

Question 18

Kan jeg donere gaven til et veldedig formål?

Accepted Answer

Yes! In Glede app, you can choose to donate all or part of your gift card to selected charities. A small administration fee may apply.

Question 19

Kan jeg kjøpe noe som er dyrere enn tilgjengelig saldo på kortet?

Accepted Answer

Yes. Most stores and online stores allow you to split the payment between the gift card and another payment method. Use the gift card first, and pay the rest with a regular card.

Question 20

Hvor lenge er gaven min gyldig?

Accepted Answer

The gift card is valid for 12 months from the date of issue. You can see the expiration date in the app and in Wallet.

Question 21

Er Gledekortet et kredittkort?

Accepted Answer

No. Glede Card is a prepaid Mastercard gift card. There's no credit check, no debt — just a gift you can use freely.

Question 22

Trenger jeg en PIN-kode for å gjennomføre betalinger med Gledekortet?

Accepted Answer

No. Glede Card Use contactless payment via Apple Pay or Google Pay. Just hold your phone up to the terminal. For online shopping, use the card number directly.

Question 23

Hva skjer hvis jeg får flere gaver?

Accepted Answer

Each gift becomes a separate gift card in your app. You choose which card you want to use when paying. All cards have their own balance and expiration date.

Question 24

Påløper det gebyrer når jeg gjennomfører kjøp med Gledekortet?

Accepted Answer

No. It's completely free to use the gift card. No transaction fees, no monthly fees. The entire amount is yours to spend.

Question 25

Hvor mye kan man bruke fra Gledekortet i måneden?

Accepted Answer

You can spend the entire balance on your gift card at any time. There is no monthly limit. Use it all at once or spread it out over time — it's up to you.

Question 26

Må jeg laste ned en app?

Accepted Answer

Not necessarily. You can use the gift card directly via Apple Wallet or Google Wallet without downloading anything. Glede The app gives you extra features like balance checks and donations.

Question 27

Hvorfor trenger dere fødselsdato og adresse når jeg logger inn?

Accepted Answer

This is a legal requirement for issuing payment cards. We use the information for verification purposes only and do not share it with third parties.

Question 28

Hva er Apple Pay?

Accepted Answer

Apple Pay lets you pay contactlessly with your iPhone, Apple Watch, or iPad. Just hold your device up to the payment terminal — fast, secure, and easy.

Question 29

Hvordan betaler jeg med Apple Pay?

Accepted Answer

Double-click the side button on your iPhone, select Glede Card , and hold your phone close to the terminal. The payment is confirmed with Face ID, Touch ID or code.

Question 30

Banken min støtter ikke Apple Pay. Kan jeg fortsatt bruke Glede?

Accepted Answer

Yes! Glede Card i Apple Pay works independently of your bank. It is Glede that issues the card, so you don't need your bank to support Apple Pay.

Question 31

Hvilke enheter støtter Apple Pay?

Accepted Answer

iPhone 6 and later, Apple Watch, iPad with Touch ID or Face ID, and Mac with Touch ID. Most Apple devices from 2014 and later support Apple Pay.

Question 32

Trenger jeg tilgang til internett for å betale med Apple Pay i butikk?

Accepted Answer

No. Contactless payment with Apple Pay in physical stores works without an internet connection. However, for online shopping you need internet access.

Question 33

Hvordan fjerner jeg Gledekortet fra Apple Pay?

Accepted Answer

Go to the Wallet app, select Glede Card , tap the three dots and select "Remove card." You can always add it back later.

Question 34

Hva er Google Pay?

Accepted Answer

Google Pay lets you pay contactlessly with your Android phone. Just hold your phone up to the terminal and your payment is complete — fast and secure.

Question 35

Hvordan betaler jeg med Google Pay?

Accepted Answer

Unlock your phone, hold it up to the payment terminal and wait for confirmation. For amounts over the limit, you may need to unlock your phone first.

Question 36

Banken min støtter ikke Google Pay. Kan jeg fortsatt bruke Glede?

Accepted Answer

Yes! Glede Card is added directly to Google Wallet and works independently of your bank. It is Glede who issues the card.

Question 37

Er alle gaver fra arbeidsgiver skattepliktig?

Accepted Answer

No. Employers can give up to NOK 5,000 in tax-free gifts per employee per calendar year. Gifts in excess of this amount are taxable. On special occasions such as anniversaries or weddings, additional tax-free gifts can be given.

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