For sender
Who can give gift cards with Glede?
Who can give gift cards with Glede?

Companies can use Glede to give digital gift cards 😊 By creating a user, you get access to extra functionality, such as invoice payment, order overview and the option to send with your company's colors and logo.

What does it cost to use Glede?
What does it cost to use Glede?

A fee of 3% of the amount will be charged for all gift cards you give. The minimum fee per gift card is NOK 25. There are no transaction costs associated with the use of the card for the recipient.

If you are sending larger mailings, you may qualify for a discount. Contact us here to request a discount.

There is no cost to register a user, no monthly fees, and no lock-in period. There are no transaction costs associated with the use of the card for the recipient.

How does Glede make money?
How does Glede make money?

Glede makes money in two ways:

  1. Service fee. A fee of 3% of the amount is charged for all gift cards you give. The minimum fee per gift card is NOK 25.
  2. In the same way as other gift card providers, the money goes to Glede if the gift card expires.

We do not want to make money on expired gift cards. We therefore give you full transparency on whether the gift cards are used or not, so that you can make the choice whether you want to use Glede or not. Our vision is to spread as much Glede as possible in the world, so in the long term we want to give the money back to the sender or give it to a good cause.

What is it like to get the gift card?
What is it like to get the gift card?
Can I give the gift card physically?
Can I give the gift card physically?

Yes, it is possible to print the gift card as a PDF with a QR code that leads directly to the gift.

Add an unlimited number of recipients when sending. There is no need to enter the recipient's details in advance. After payment, you can download each gift card individually as a PDF, or choose to download all gift cards in a single PDF file.

How do I send a gift with Glede?
How do I send a gift with Glede?

It's easy!

  1. Once you've got a business account, log in and find Send.
  2. Choose a gift and amount.
  3. Make it personal with a greeting.
  4. Select recipients by uploading a file or plotting manually.
  5. Pay with an invoice solution. Voila!
Which countries can I send Glede to?
Which countries can I send Glede to?

For now, you can only send gift cards to people with a Norwegian phone number. We are working on making Glede available in the rest of the Nordic region and aim to open during 2024.

The recipient can use the gift card at all physical outlets and online stores worldwide that accept payment by bank card.

Can I pay by invoice?
Can I pay by invoice?

If you create a business user, you can pay by invoice. If you want to pay by EHF, you can select it in the payment step. You can also easily add an invoice reference or PO number with the invoice.

Can I see if the gifts I send are actually used?
Can I see if the gifts I send are actually used?

Yes, you can. We give you a full overview of which gift cards have been used and which have not been used in the order dashboard.

In addition, we send a reminder to the recipient by SMS or email one week before the expiration date, so that the gift card is not forgotten :)

I have sent to the wrong email/phone number. What do I do?
I have sent to the wrong email/phone number. What do I do?

If you have a business user, you can easily change the recipient's phone number in the order overview.

Alternatively, just send us an email and we'll help you rectify it as quickly as we can.

For recipient
Where can the gift card be used?
Where can the gift card be used?

The card can be used online or in all stores that accept payment by bank card - from cafés and restaurants to adventure and flower shops. The gift card can also be donated to one of our donation partners.

The gift card can also be used at Vinmonopolet. Send us a message if you do not want this to be possible. We can easily disable this for your user.

NB: The gift card cannot be used for financial services such as ATM withdrawals, money transfers or gambling.

Does it work for both iPhone and Android?
Does it work for both iPhone and Android?

Yes, Glede works for both iPhone and Android users.

I am unable to use the gift card. What should I do?
I am unable to use the gift card. What should I do?

The following could be reasons why it did not work to use the gift card:

  • You tried to pay for something that was more expensive than your available balance on Glede Card. If you want to pay for something that exceeds your available balance, you must make a partial payment at checkout. Ask to split the payment by paying the available balance from Glede Card first, before paying the balance with another card.
  • The payment you tried to make will result in you spending more than SEK 1,500 on Glede Card during the current month. At present, the card has a limit that allows you to spend a maximum of NOK 1,500 per month. The amount limit is reset on the 1st of each month.
  • Glede Card may be blocked. You can unlock and lock Glede Card under the "Me and my Joy Card" tab in the menu in the app.
  • You tried to use Glede Card at Vinmonopolet, but the company that sent you the gift does not allow you to use it on alcohol.

If none of these reasons apply to you, please contact us at support and we will help you as soon as we can.

I can't find the gift card in the Glede app. What can I do?
I can't find the gift card in the Glede app. What can I do?

If you can't find your gift card in the Glede app, it may be because the gift card is linked to a different phone number. You can change the phone number by following these steps:

  1. Open the gift link you received by email or SMS.
  2. Click on the "How to use the gift card" button.
  3. Scroll down to the "Can't find the gift card in the app?" button and press it.
  4. You will see which phone number is associated with the gift card and can change it to the same phone number you have logged in with in the Glede app.

If it still doesn't work, contact us at customer service.

How do I pay online?
How do I pay online?

To pay online, you need your card number, expiration date and CVV2/CVC2 code. Once you have registered, you can find the information by clicking the "View card details" button on the home screen inside the Glede app.

How can I see the balance on the gift card?
How can I see the balance on the gift card?

You can easily see your available balance on your home screen in the Glede app.

Can I donate the gift to a charity?
Can I donate the gift to a charity?

Yes, choose whether you want to donate the money. Which organization you want to donate to is entirely up to you.

Readmore about our donation partners here.

Can I buy something that is more expensive than the available balance on the card?
Can I buy something that is more expensive than the available balance on the card?

You can split the payment by paying the available balance from Glede Card first, before paying the balance with another card. Ask to split the payment at checkout and you'll get help with that :)

How long is my gift valid?
How long is my gift valid?

The gift is valid for at least 1 year. The recipient can choose to pass on the gift to one of our donation partners or use the gift themselves via Glede Card. Glede Card can be used without fees for 1 year. We send automatic reminders to ensure that the recipient uses the gift card within 1 year.

Should the recipient not use their gift card within 1 year, a maintenance fee of NOK 30 per month will be deducted from the remaining balance. If inactivity exceeds 12 months, an inactivity fee of NOK 50 per month will be charged. Glede Card itself is valid for 36 months. If you want a new card after this, a reissue fee of NOK 100 will be charged, deducted from any remaining balance. We therefore encourage the recipient to use the gift card within the first 12 months to avoid fees.

Gifts always expire at 23:59 on the expiration date.

Is Glede Card a credit card?
Is Glede Card a credit card?

No, Glede Card is not a credit card. Glede Card is a prepaid, digital Mastercard® card. Glede Card has many of the same features as a regular bank card, but it is in no way linked to your bank account. So you can never incur credit card debt on Glede Card.

Do I need a PIN code to make payments with Glede Card?
Do I need a PIN code to make payments with Glede Card?

You don't need a PIN code to make payments with Apple or Google Pay. Should you be prompted for a code, use Face ID or enter your regular lock code to access your digital wallet. This code is identical to the one you use to unlock your mobile phone.

However, when shopping online with Glede Card , you may be asked to enter a code. In such cases, you will also be asked for your phone number, after which a one-time code will be sent to you via SMS. You must then enter this code to complete your purchase.

What happens if I receive more gifts?
What happens if I receive more gifts?

The amounts from all the gifts you receive are entered into your Glede Card . It is topped up with money when you receive a gift, and deducted for money when you use the card or a gift expires. When you spend money from the card, the money will always be deducted from the gift that expires first.

Are there any fees when I make purchases with Glede Card?
Are there any fees when I make purchases with Glede Card?

No, it doesn't. The money deducted from the card is only the money you pay in the store.

How much can I spend from Glede Card per month?
How much can I spend from Glede Card per month?

You can spend up to 1,500 kr a month from Glede Card. Thus, NOK 1,500 is the largest transaction amount possible from the card. The spending limit is reset to zero on the first of each calendar month.

We are working on increasing this limit and expect to have it in place by the summer.

Can I download an app?
Can I download an app?

You don't need to download the app to donate your gift card to a good cause.

You need to download the Glede app to add Glede Card to your digital wallet. Apple Pay and Google Pay require you to add the card via a mobile application. In the app, you can view your balance and keep track of when your gifts expire. You can also access your card details if you want to use Glede Card for online payments.

Why do you need my date of birth and address when I log in?
Why do you need my date of birth and address when I log in?

We need your name, date of birth and address to verify your identity when creating Glede Card . We are required by law to do this to prevent fraud and money laundering.

Apple Pay
What is Apple Pay?
What is Apple Pay?

Apple Pay allows you to pay with your mobile phone or other compatible Apple devices such as iPhone, Apple Watch or iPad. You can use Apple Pay in stores, online and in apps that support this service. Your cards are stored digitally in Apple Wallet.

How do I pay with Apple Pay?
How do I pay with Apple Pay?

You can pay with Apple Pay in all stores that accept contactless payment. Look for the contactless payment symbol. Open Glede Card in your digital wallet via the Glede app and place your device next to the card terminal. Confirm the payment with Face ID, Touch ID or password.

You can also pay in online stores and apps that support Apple Pay. Click the "pay with Apple Pay" icon and confirm the payment with Face ID, Touch ID or password.

My bank does not support Apple Pay. Can I still use Glede?
My bank does not support Apple Pay. Can I still use Glede?

Yes. Glede is independent of your private bank, so you can still use Glede Card with Apple Pay.

Which devices support Apple Pay?
Which devices support Apple Pay?

Click here to see an updated overview of which Apple devices support the use of Apple Pay.

Do I need internet access to pay with Apple Pay in stores?
Do I need internet access to pay with Apple Pay in stores?

No, you do not have to be connected to the internet to pay with Apple Pay. Apple Pay uses NFC (near field communication). It's a contactless technology built into the iPhone and Apple Watch.

How do I remove Glede Card from Apple Pay?
How do I remove Glede Card from Apple Pay?

If you want to remove a card from Apple Pay, open the Wallet app, press the dots (three) in the right corner, scroll down and click on "remove this card". You can also remove the card by going to "settings" and "Wallet and Apple Pay".

Google Pay
What is Google Pay?
What is Google Pay?

Google Pay is a mobile payment and wallet service from Google. It allows you to pay with your mobile or other compatible devices, such as an Android phone or a Wear OS watch. You can use Google Pay in stores, online and in apps that support this service.

How do I pay with Google Pay?
How do I pay with Google Pay?

You can pay with Google Pay in all stores that accept contactless payment. Look for the contactless payment symbol. Open Glede Card in your digital wallet via the Glede app and place your device next to the card terminal. Confirm the payment with Face ID, Touch ID or password.

You can also pay in online stores and apps that support Google. Click the "pay with Google Pay" icon and confirm the payment with Face ID, Touch ID or password.

My bank does not support Google Pay. Can I still use Glede?
My bank does not support Google Pay. Can I still use Glede?

Yes. Glede is independent of your private bank, so you can still use Glede Card with Apple Pay.

Tax rules
Are gifts tax-free for employees and board members?
Are gifts tax-free for employees and board members?

Yes, you can give up to NOK 5,000 per employee in tax-free gifts during a year. They do not have to pay tax on the gift they have received as long as it is not money. See table below for tax-free gifts on special occasions.

Do I have to pay employer's tax or holiday pay to give gifts to employees/board members?
Do I have to pay employer's tax or holiday pay to give gifts to employees/board members?

No, you must not pay employer's tax or holiday pay on gifts to employees or board members as long as the total gift value does not exceed NOK 5,000 a year.

I own a holding company, can I give tax-free gifts to myself?
I own a holding company, can I give tax-free gifts to myself?

Yes, the tax exemption applies to employees and board members. An employee/board member can be a shareholder and there need not be other employees in the company.

I'm a board member, can I get a tax-free gift?
I'm a board member, can I get a tax-free gift?

Yes, a board member can receive tax-free gifts of up to NOK 5,000 from each of the companies in which they hold office. This also applies to board members for companies in a group.

Can I receive tax-free gifts in each company in which I am employed or a board member?
Can I receive tax-free gifts in each company in which I am employed or a board member?

Yes, you can receive gifts of up to NOK 5,000 tax-free per company in which you are a board member/employee.

If you are both an employee and a board member, can you receive NOK 2*5,000 in tax-free gifts?
If you are both an employee and a board member, can you receive NOK 2*5,000 in tax-free gifts?

No, you can receive a maximum of NOK 5,000 per company in which you are a board member/employee.

Get started with Glede

Give the gift card that can be used everywhere - in-store and online!

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